Frequently Asked Questions

Find answers to common questions about our services and processes

We've compiled answers to questions we frequently receive from our clients and partners. If you can't find what you're looking for, please don't hesitate to contact us directly.

General Questions

What services does Navkriti Technologies offer?

Navkriti Technologies offers a comprehensive range of digital solutions including web design and development, mobile app development, content creation and video editing, social media marketing, search engine optimization (SEO), branding solutions, event activations, mass messaging services, influencer marketing, and legal assistance for digital businesses.

How long has Navkriti Technologies been in business?

Navkriti Technologies was founded in 2020 and has been providing innovative digital solutions to businesses of all sizes for over 5 years. During this time, we've built a strong reputation for delivering high-quality work and exceptional customer service.

What industries do you work with?

We work with clients across various industries including healthcare, education, retail, real estate, finance, technology, non-profit, automotive, beauty & fashion, and e-commerce. Our diverse experience allows us to understand the unique challenges and opportunities in different sectors and tailor our solutions accordingly.

Services & Process

How do you approach a new project?

Our approach typically follows these steps:

  1. Discovery: We begin by understanding your business goals, target audience, and project requirements.
  2. Planning: We develop a strategic roadmap outlining timelines, deliverables, and key milestones.
  3. Design & Development: Our team creates custom solutions based on the approved plan.
  4. Testing: We rigorously test all aspects of the project to ensure quality and performance.
  5. Launch: We deploy the solution and provide necessary training and support.
  6. Maintenance & Optimization: We continue to monitor and optimize the solution for optimal performance.
How long does it take to complete a website project?

The timeline for a website project depends on its complexity, features, and scope. A basic informational website might take 4-6 weeks, while a complex e-commerce platform or custom web application could take 3-6 months. During our initial consultation, we'll provide a more accurate timeline based on your specific requirements.

Do you provide ongoing support after project completion?

Yes, we offer various support and maintenance packages to ensure your digital assets continue to perform optimally. These packages can include regular updates, security monitoring, performance optimization, content updates, and technical support. We can tailor a support plan based on your specific needs and budget.

Pricing & Payment

How do you structure your pricing?

We offer several pricing models depending on the nature of the project:

  • Fixed Price: For well-defined projects with clear requirements, we provide a fixed quote based on the scope of work.
  • Time & Materials: For projects where requirements may evolve, we charge based on the actual time spent and resources used.
  • Retainer: For ongoing services like digital marketing or maintenance, we offer monthly retainer packages with defined deliverables.

We provide detailed proposals that outline all costs involved, ensuring transparency throughout our partnership.

Do you require a down payment?

Yes, we typically require a 50% down payment to commence work on a project, with the remaining balance due upon completion or at agreed-upon milestones for larger projects. For retainer-based services, payment is generally made at the beginning of each month.

What payment methods do you accept?

We accept various payment methods including bank transfers, credit cards, and digital payment platforms. For international clients, we can work with services like PayPal or wire transfers. All payment details will be provided in our invoice.

Technical Support

How can I get technical support if I encounter issues?

Clients with active support contracts can reach our technical support team through multiple channels:

  • Email support at- navkritinetworks@gmail.com
  • Phone support during business hours
  • Client portal ticket system
  • Emergency support line for critical issues

Our standard response time is within 24 hours, but we typically respond much faster.

Do you provide training for using the systems you build?

Yes, we provide comprehensive training sessions for clients to ensure you can effectively manage and utilize the systems we build. This includes one-on-one training, documentation, and video tutorials where appropriate. Additional training sessions can be arranged as needed.

What is your typical response time for support requests?

Our standard response time is within 24 hours for non-critical issues. For urgent issues, we aim to respond within 2-4 hours during business hours. Critical issues that affect system functionality are prioritized and addressed as quickly as possible. Response times may vary based on your support package.

Couldn't Find Your Answer?

If you have any questions that weren't addressed here, we're happy to help. Contact our team for personalized assistance.

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